Contact Us
w-h-k.net is an independent research and review site covering offshore online casinos that accept US players. If something on the site doesn't add up, if you spotted outdated information, or if you simply want to ask a question before you sign up anywhere, this page explains the best way to reach us and what we can realistically help with.
What We Can Help With
We built Online Casinos to help US players compare offshore casinos on the things that matter most — how fast they pay out, how their games and bonuses stack up, and how trustworthy they actually are. Get in touch if you want to:
- Flag outdated or inaccurate information in a review, offer, or bonus term
- Ask about how we score or rank the sites listed on this page
- Report a broken link, an expired bonus, or a site that's changed its terms
- Suggest an offshore casino for us to look at (we can only cover what we've researched — see our About Us page for how we operate)
- Ask a general question about how offshore casino payouts, banking or licensing works
What We Can't Help With
We're a review and comparison site — we are not a casino, we don't hold player funds, and we can't access anyone's casino account. That means we're not able to:
- Process deposits, withdrawals, or refunds on behalf of any operator
- Resolve account, verification, or payout disputes with a casino you've joined — that has to go through the casino's own support team, since they hold your account and your funds
- Reverse a bet, credit a bonus, or intervene in a game outcome
- Guarantee that any listed site will pay out on a given timeline — payout speed on our tables reflects our research, not a promise from the operator
If you're having a dispute with a specific casino from our list — for example Raging Bull, Uptown Aces, Ignition, or any other site featured here — the fastest route is always that casino's own support desk or live chat, since only they can see your account.
Before You Reach Out: Common Questions
A few things come up often enough that it's worth covering here first, in case it saves you a message.
Are offshore casinos legal for me to play at?
Offshore casinos are licensed outside the US — typically in jurisdictions like Curaçao, Anjouan, or Costa Rica — and are not licensed or regulated by any US state. Whether playing at one is permitted where you live sits in a legal grey area that varies by state, and it's on each reader to check their own state's current laws before depositing anywhere. We can't give legal advice on this; for anything specific to your situation, consult a qualified professional.
Do these sites carry the same protections as a regulated US casino?
No. Because offshore operators fall outside US state regulation, players don't get the same protections a licensed domestic operator would offer — things like guaranteed dispute resolution, segregated player funds, or independently tested game fairness. Some offshore sites publish RNG or provably-fair certification, but this isn't the same as US regulatory oversight, and there's always some risk that a site delays or refuses a payout. We factor reliability into our rankings, but we can't eliminate that risk for you.
How do you decide the rankings and scores?
Our team researches each casino against a consistent set of criteria — payout speed, banking options (including crypto), game variety and software providers, bonus terms and wagering requirements, licensing, and overall reliability. No casino pays for a higher position; commission from an operator, where it exists, never decides where a site lands in our rankings. If you think a score doesn't reflect a site's current state, that's exactly the kind of message worth sending us.
How do bonuses and wagering requirements actually work?
Every welcome offer listed on this site — from percentage match bonuses to free spins packages — comes with conditions attached, usually a wagering (rollover) requirement, a time limit to clear it, and game restrictions on what counts toward that rollover. Those terms sit with the casino, not with us, and they can change. Always read the full terms on the operator's own site before depositing, and treat any bonus figure as conditional, not guaranteed cash.
Responsible Gambling Comes First
If your message is about feeling unable to stop, chasing losses, or gambling more than you can afford, please know that's more important than any review question. Offshore casinos may not offer the same self-exclusion and responsible-gambling tools that regulated US operators provide, so it's worth building your own limits before you play. Free, confidential help is available around the clock through the National Council on Problem Gambling helpline at 1-800-GAMBLER. Our Responsible Gambling page has more on setting limits and where to find support.
A Few Notes on Getting a Useful Reply
To help us answer accurately:
- Name the specific casino and page you're asking about, rather than "the site" generally
- Include dates and screenshots where relevant, especially for reporting outdated bonus terms or broken information
- Keep account-specific or payment disputes for the casino's own support channel, since only they can act on them
- Allow some time for a reply — we're a small research and editorial team, not a live support desk
For details on how we're funded and why that doesn't affect our rankings, our About Us page covers our process in full, and our Terms and Conditions set out the rules for using this site.
Online Casinos is intended for adults aged 21 and over. Nothing on this site is financial or legal advice, and no outcome from any casino listed here is guaranteed. If gambling stops being fun, or starts to feel like a problem, stop and reach out for support — 1-800-GAMBLER is free, confidential, and available any time.